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Direct Walk inn's For BPO, Call Centre Executives Company : GROWTH KART TECHNOLOGIES
Hyderabad, Telangana, India
Area: KPHB Colony
Walkin Address: Oasis Towers, 1st floor, MIG-528, Road no-1, Near Prime Hospital, Ragavendra cycle mart, Hyderabad.
Overview
Job Description

 

 

 

 Call Center Representative Responsibilities.

 Managing large amounts of inbound and outbound calls in a timely manner. Following call center “scripts” when handling different topics. Identifying customers' needs, clarify information, research every issue and providing solutions.

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

 

 

Call Center Representative Job Duties:

  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

 

Required Qualification: 10+2 (or) Graduation
Career Level: Fresher / Trainee
Job Salary Range: Rs. 10000 - 15000 Per Month
Required Languages: English, Hindi, Telugu,
Contact Person: Ms Spandana
Designation: HR Manager
Preferred Skills
Requirements
Minimum Education: No Education
Job Keywords: BPO , Call Center Executives
Minimum Experience: Fresher
Job Status
Last date to apply: 2018-05-19
Sub Category
Job Category: BPO / Call center / Telecaller
Industry: Call Centre / Customer care / Bpo/Kpo/ITES
Skills: Good Communication Skill
Job Shift: General Shift
Job Type: Full Time
No of Openings: 25
Posted: 2018-04-19

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