Service Desk Executive Jobs In Hyderabad

Jobs In Vision Laptops

Job Title:  Service Desk Executive Jobs

Qualification:  Graduate

Gender:  Male

Experience:  0 to 1 Years

Salary: 8,000 to 10,000 Pm

Service Desk Analyst Duties and Responsibilities:

While the service desk analyst’s duties can depend on their organization and level of expertise, many of the core duties remain the same:

Field Incoming Help Requests

One of the main duties of a service desk analyst is to handle incoming queries and help requests from end users, either via email or over the phone. They take detailed notes of the problem the user is experiencing, determine steps they can take to resolve the issue, and manage the flow of incoming support requests. This involves asking questions to determine the full scope of the user’s issue.

Resolve IT Support Requests

If possible, service desk analysts directly resolve user technical issues as they arrive. At some organizations, this can involve remotely accessing the user’s computer and making changes to their system and settings. In other cases, the service desk analyst walks the user through steps they can take to resolve the issue on their own. For relatively simple issues, the service desk analyst can quickly devise a solution to the problem without the IT department taking further action.

Escalate Advanced Cases

Service desk analysts escalate user support requests to higher-level IT support specialists and experts if they are unable to resolve the issue on their own. They provide supervisors or specialists with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user’s problem. For particularly complex cases, the service desk analyst may receive the user’s hardware so that IT specialists can conduct analyses and determine how to fix the problem.

Maintain Service Records

Throughout the user support process, service desk analysts maintain detailed records of user issues with software and hardware. These notes can help diagnose and repair complex issues and also provide IT departments with data regarding recurring issues and problems reported by multiple users. By maintaining detailed records, the service desk analyst can also look at a user’s history of software or hardware issues and make recommendations to prevent future problems.

Perform System Testing and Updates

Service desk analysts support users by performing system tests and updates after they complete their troubleshooting and necessary repairs. This helps to prevent future issues and service interruptions and ensures that troubleshooting and updates have not caused problems elsewhere within the system. They may also walk users through update and installation processes for software and peripherals.

Company Name:  Vision Laptops

Contact:  Mr. Srinivas

Phone No:  9963713338

Email Id:  contact@visionlaptops.com 

Location:  G-126 Ground Floor C-block Near Chenoy Trade Center Park Lane Sandhu Apartment Kalasiguda

Interview Timings:  11:00 am to 4:00 pm

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