Customer Service Associate Job Openings in Hyderabad

                                                                            Customer Service Associate

Company Name: Amazon Development Centre (India) Pvt. Ltd.

Qualification: Graduate

Experience: 0 - 5 yrs

Salary: 2.6 - 3.1 LPA

Work Location: Hyderabad

Job Description

Additional Benefit:  Meal Vouchers + Night Shift Allowance , Over Time Payout + Transportation Allowance

Job Location:  Hyderabad

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Knowledge and Skills Required

·         Communication Skills:

·         Excellent communication skills (written and verbal)

·         Ability to communicate correctly and clearly with all customers

·         Excellent documentation skills

·         Good comprehension skills ability to clearly understand and state the issues customers present

·         Ability to concentrate follow customers issues without distraction to resolution

·         Good composition skills ability to compose a grammatically correct, concise, and accurate written response

·         Work successfully in a team environment as well as independently

Computer Knowledge/Skills:

·         Ability to use a desktop computer system

·         Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer

·         Excellent typing skills

·         Demonstrates understanding of the Internet, Amazon.com website, and competitor websites

·         Demonstrates an ability to successfully navigate websites

·         Demonstrates a proficient knowledge of email applications

·         Demonstrates an ability to learn in various media

·         Ability to successfully adapt to changes in the work environment

Customer Focus:

·         Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

·         Ability to empathize with and prioritize customer needs

·         Demonstrates interpersonal skills with a diverse customer base

·         Demonstrates conflict resolution, negotiation, and de-escalation skills

·         Demonstrates ownership to resolve challenging customer issues, escalating when necessary

·         Ability to determine customer needs and provide appropriate solutions

·         Maintain regular and reliable attendance, including the daily schedule as assigned

·         Flexible with the working schedule; may be expected to work weekends, holidays and events

·         Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

·         Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned

·         Ability to approach problems logically and rationally

·         Action oriented and self-disciplined

·         Organized and detail-oriented

·         Ability to quickly and effectively prioritize work time in various departments to meet business need

·         Ability to maintain composure in highly escalated situations

·         Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Address

Walkin Time:From 10.30 am to 2 pm

Venue:

Amazon Development Centre (India) Pvt. Ltd.

6th Floor in Tower 1 of Laxmi Infobahn Private Limited SEZ

Survey No. 107(P),

Kokapet Village,

Gandipet Mandal,

Hitech City

Hyderabad

500081

Contact

Person: Chetana

Phone: 7095330809

Website: https://www.amazon.jobs/en