Walk-In Job Openings In Hyderabad For Service Desk Support

                                                                   Service Desk Support

Company Name : Tech Mahindra Ltd

Qualification : B.E/Btech/B.Sc /BCA/B.Com

Experience : 0 - 5 yrs

Salary : 2,50,000 - 5,00,000 P.A.

No of Openings : 5

Work Location : Hyderabad

Job Description

 
* Experience in Technical Support/ Service Desk/ Hardware Support/ IT HelpDesk/ Network Support, can apply.
* Freshers with excellent communication skills and good technical (Networking related) knowledge, can apply. Job Description: Voice Support & technical Support to ensure closure as per ITIL Incident Management process.
Follow-up/ update ticket for every call to ensure timely closure.
Call ownership, drive to resolution and communication with Client.
Perform Life Cycle of Incident Management Process.
Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team.
Proactive monitoring & Perform documented Escalation process. 
Troubleshooting on Application Support (Off Shelf or Customized)
Troubleshooting on Printers & MFDs
Troubleshooting on VPN software and Collaboration tools
Troubleshooting on Password Reset tools and Remote Control tools
Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking
Troubleshooting Application and Workplace IT & Communications & Collaboration Support 
Experience with using and troubleshooting Outlook 2013 within a network environment (permissions, calendar sharing, delegation) 
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7, Windows 10 and Office 2013 
Experience Essential : 
Exposure on ticketing tools
Exposure to similar role for a minimum of 0-5 years.
Experience of working in 24/7 environment.
Exposure on Printer/Scanner or other h/w resolutions. Desired Candidate Profile:

-Should have strong Communication Skills.

-Experience from International Support.
-Good knowledge on outlooks, Active Directory, VPN, and Network Printer will be preferred.
-Only Graduates are eligible.
-Can join Immediately.
-Ready to work in 24/7 environment.

Address

Walkin Time:Between 10:00 AM to 4:00 PM

Venue: 

TechMahindra,

Takshashila Buliding,

Ground Floor,

Survey No. 62/1 A, Gate- 1,

Qutubullapur Mandal,

Bahadurpally,

Hyderabad,

500043.

Contact

Person: Preeti

Telephone: 9502946841

Website: https://techmahindra.com