Job Openings In Hyderabad For  Incident Management

                                                                                 Incident Management

Company Name: Tech Mahindra Ltd

Qualification: Graduate

Experience: 1 - 5 yrs

Salary: 2,75,000 - 4,50,000 P.A.

Work Location: Hyderabad / Secunderabad

Job Description

Hiring for Associate/Sr. Associate - Incident Management (International Voice)

Job Description:

Voice Support & technical Support to ensure closure as per ITIL Incident Management process.
Follow-up/ update ticket for every call to ensure timely closure.
Call ownership, drive to resolution and communication with Client.
Perform Life Cycle of Incident Management Process.
Telephonic support to End Users and co-ordination with Vendors, Client Problem Management and Order management team.
Proactive monitoring & Perform documented Escalation process. 
Troubleshooting on Application Support (Off Shelf or Customized)
Troubleshooting on Printers & MFDs
Troubleshooting on VPN software and Collaboration tools
Troubleshooting on Password Reset tools and Remote Control tools
Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking
Troubleshooting Application and Workplace IT & Communications & Collaboration Support 
Experience with using and troubleshooting Outlook 2013 within a network environment (permissions, calendar sharing, delegation) 
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7, Windows 10 and Office 2013

Experience Essential : 
Exposure on ticketing tools
Exposure to similar role for a minimum of 1-5 years.
Experience of working in 24/7 environment.

Desired Candidate Profile:

Strong Communication Skills.
6Months - 4 years from International Support.
Good knowledge on outlooks, Active Directory, VPN, and Network Printer will be preferred.
Can join Immediately.
Ready to work in 24/7 environment.

Carry the updated resume and Original Govt. ID Proof.

Address

Walkin Time:From 11.00 AM - 3.00 PM

Venue:

Tech Mahindra Ltd.

SEZ Building,

Tower 1,

 Opp to Ananth Technology,

Hi-tech City.

Beside Oracle

Hyderabad

500043

Contact

Person :Pooja B.

Telephone: 9963440020 / 8790232427

Website: https://www.techmahindra.com/