Jobs for Call Centre Representatives

                                                            MEDREM PHARMA (P) LTD

JOB TITLE: Call Centre Representatives

QUALIFICATION:- 10+2 (or) Graduation

GENDER:- Female

EXPERIENCE:- 1 to 2 Year

SALARY:- Upto 15000 Pm

  Call Center Representative Responsibilities.

 Managing large amounts of inbound and outbound calls in a timely manner. Following call center “scripts” when handling different topics. Identifying customers' needs, clarify information, research every issue and providing solutions.

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

 KEY SKILLS:

Excellent Communication skills

Good Listing and Interpretation Skills

Call Center Representative Job Duties:

Determines requirements by working with customers.

Answers inquiries by clarifying desired information; researching, locating, and providing information.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

Maintains call center database by entering information.

Keeps equipment operational by following established procedures; reporting malfunctions.

Updates job knowledge by participating in educational opportunities.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

COMPANY NAME : MEDREM PHARMA (P) LTD

CONTACT : Manikanta

PHONE NO:  9705588566

EMAIL ID : mani.byra@gmail.com 

LOCATION : Value Pharmacy,HIG-74, Pokalwada, Tanasha Nagar, Beside DreamValley, Manikonda, Hyderabad, Telangana 500035

INTERVIEW TIMINGS : 11:00 AM to 4:00 PM

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