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Hiring for Technical Support Analyst Company : OPEN TEXT
Hyderabad, Telangana, India
Area: Madhapur
Walkin Address: Hyderabad
Overview
Job Description

Job Openings For Technical Support Analyst:

 

 

                                                 OPEN TEXT            

 

 

Job Title:- Technical Support Analyst

Qualification:- Graduation

Gender:- Male/Female

Experience:- 2 to 5 Years

Salary:- 15,000 to 25,000 Pm

 

 JOB DESCRIPTION :

  • Resolving customer reported issues in line with to OpenText Service Level definitions.
  • Manage customer expectations by ticket updates with OpenText ticketing system.
  • Handling software bugs /enhancements lifecycle & validating solutions before delivery.
  • Authoring technical documents & enriching OpenText Knowledge Center /Knowledge Base.
  • Ensuring customer satisfaction in alignment with OpenText policies & procedures.

What it takes:

  •  Strong technical skills in Unix/Linux, Windows Server, SQL and networking.
  •  2-5 years of experience.
  •  Good troubleshooting and problem solving techniques.
  •  Previous technical support experience is required.
  •  Experience should include ownership of tickets, troubleshooting and resolving issues yourself with very little need to escalate to others.
  •  Basic Java skills are added benefit.
  •  Should be open for night shifts.
 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

COMPANY NAME : OPENTEXT

CONTACT : Ms Sanjana (Director)

WEBSITE : www.opentext.com 

LOCATION : Madhapur, Hyderabad-500081, Telangana, INDIA.

INTERVIEW TIMINGS : 11:00 AM to 4:00 PM

 

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HelpLine-040-66666616

Required Qualification: Graduate
Career Level: Middle Management Level
Job Salary Range: Rs. 15000 - 25000 Per Month
Required Languages: Telugu,Hindi,English
Contact Person: Ms.Sanjana
Designation: Director
Preferred Skills
Requirements
Minimum Education: GRADUATION
Job Keywords:
Minimum Experience: 2.5 Year
Job Status
Last date to apply: 2018-07-23
Sub Category System analyst
Job Category: IT Software Programming
Industry: IT Software
Skills: Good Communication Skills, Good Typing skills, Knowledge in software
Job Shift: General Shift
Job Type: Full Time
No of Openings: 5
Posted: 2018-06-23

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