Call Center Representative Responsibilities.

 Managing large amounts of inbound and outbound calls in a timely manner. Following call center “scripts” when handling different topics. Identifying customers' needs, clarify information, research every issue and providing solutions.

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

 KEY SKILLS:

Excellent Communication skills

Good Listing and Interpretation Skills

Call Center Representative Job Duties:

• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

.COMPANY NAME : RELIC INFOTECH

CONTACT : Ms Laxmi prasanna

PHONE NO :  8106027698,

LANDLINE NO:040-48537935

EMAIL ID : laxmiprasanna@relicinfotech.com 

LOCATION : Flat #206, 2nd Floor, Plot #17-21, Reliance Cyber Ville, Image hospitals lane, Madhapur, Hyderabad, India.

INTERVIEW TIMINGS : 11:00 AM to 4:00 PM

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