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Urgent Jobs for Call Center Company : Magus Customer Dialog
Hyderabad, Telangana, India
Area: Begumpet
Walkin Address: MAGUS CUSTOMER DIALOG 1st Floor, varun tower-2, Begumpet Hyderabad. Contact :- Nessy - 040-44434561 Interview Timings :- 10:00 Am to 4:00 Pm
Overview
Job Description

MAGUS CUSTOMER DIALOG

Call Center Representative Job Responsibilities:

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

 

Call Center Representative job description

This call center representative job description template is optimized for posting in online job boards or careers pages and easy to customize for your company. Similar job titles include Customer Service Representative.

 

Call Center Representative Responsibilities

 

Managing large amounts of inbound and outbound calls in a timely manner

Following communication “scripts” when handling different topics

Identifying customers’ needs, clarify information, research every issue and providing solutions and/or alternatives

 

Job brief

 

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively manipulating customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.

 

Responsibilities

 

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Frequently attend educational seminars to improve knowledge and performance level

Meet personal/team qualitative and quantitative targets

Requirements

 

Previous experience in a customer support role

Track record of over-achieving quota

Strong phone and verbal communication skills along with active listening

Familiarity with CRM systems and practices

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

High school degree

Required Qualification: Inter / Any Graduation
Career Level: Junior Level
Job Salary Range: Rs. 10000 - 15000 Per Month
Required Languages: English/Telugu/Hindi
Contact Person: Nessy
Designation: Adminstration
Preferred Skills
Requirements
Minimum Education: GRADUATION
Job Keywords: listening skills problem analysis and pr
Minimum Experience: Less then 1 Year
Job Status
Last date to apply: 2017-08-14
Sub Category High Touch Customer Service
Job Category: Customer Service
Industry: Call Centre / Customer care / Bpo/Kpo/ITES
Skills: excellent organisational and time management skills with the ability to multitask
Job Shift: General Shift
Job Type: Full Time
No of Openings: 50
Posted: 2017-07-14

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