Walk-In Job openings In Hyderabad for  Process Associate

.                                                                Process Associate

Company Name: GENPACT India Private Limited

Qualification: Graduate

Experience: 0 to 3 yrs

Work Location: Hyderabad

Job Description

- Graduates excellent communication skills in English 

Shifts : Rotational Shifts 

Roles & Responsibilities:

·         You will be responsible for handling Call of Premium Customers.

·         You will be required to flexible with shift timings and weekly offs and work in a 24/7 Shift window.

·         Your role will require handling customer escalations & Complaints for their email accounts concern.

·         Also effective interpretation and analytical skills.

·         We will prefer people with an analytical skills who are able to resolve the queries/complaints of the customers.

·         Responsibilities

·         Become an expert on investigating complex account recovery reports, while maintaining high quality standards. Excellent judgment and problem solving skills will be key

·         Master the use of our internal support tools, including email and potentially chat, to resolve user reports in a timely manner.

·         Quickly identify and escalate user-reported issues to the team and cross-functional partners, ensuring swift resolution of bugs or emerging problems.

·         Good Typing speed and Good with MS Office Skills

·         Works accurate and with an eye for detail

Address

Walkin Time:From 11:00 am -2 PM

Venue:

Kamat Lingapur Hotel,

1-10-44/2,

Chikoti Gardens,

Opposite Shoppers Stop,

Begumpet,

Hyderabad,

500016

Contact

Person: Sindhuja

Phone: 7780203110 / 9515647974                            

Website: http://www.genpact.com/