Incident Management

Company Name: Tech Mahindra Ltd

Qualification: Graduate

Experience: 1 - 4 yrs

Salary: 3, 00,000 - 4, 50,000 P.A.

No of Openings: 20

Work Location: Hyderabad / Secunderabad

Job Description

Prospects should have real time work experience in following Service areas, primarily of the highlighted in bold:

Order Management with an exposure towards IMAC process flow

 Incident Management process 

Fair understanding on the IM concepts 

Real time experience of working on service tickets using an Incident Management tool such as, GAHD, SNOW or BMC Remedy

Conceptual understanding of BND ( Bot Net Detector) creation. Active Directory.

Conceptual understanding of the following services:

Telecommunications

 Messaging Services

 Outlook
 Exchange
 Lotus Notes
  Printers 
  Wireless and Wired
  Hardware and software troubleshooting
  Security Services 
  Smart Card Services
  SMIME encryption
  Anti-Virus ,Malware detection and troubleshooting
  
Hardware issues relates to Laptops, PCS and other office equipment
Windows Application Services
Smartphone Services
MS Office suite.

 Address

Walkin Time:From 10 AM to 12 PM

Venue: 

Tech Mahindra Ltd.

SEZ Building,

 Tower 1,

Opp to Ananth Technology,

Hi-tech City.

Beside Oracle

Hyderabad

500081

Contact

Person: Pooja

Website: https://www.techmahindra.com/

Phone: 040 3063 6363