Job Openings In Hyderabad For Sr Analyst-Customer Support

                                                              Sr Analyst-Customer Support

Company Name :  Clarivate Analytics (TRCPL Projects Pvt Ltd.)

Qualification : Graduate

Experience : 1 - 3 yrs

Salary : 2,00,000 - 4,00,000 P.A.

Work Location : Hyderabad

Job Description

Responsibilities:
1. Provides customer service support through the following means:
Answers clients inquiries regarding CompuMark Watch products and services via written communication or over the phone.
Answers internal questions regarding trademark Watch products and services to colleagues via written communication, in person, or over the phone.
Follows through on client inquiries with the appropriate Team Leader, Manager and/or other appropriate department/team member.
Manages daily production, including completing all assigned trademark Watch tasks according to expected delivery time frame.

2. Makes sure that qualitative Watch reports are produced for CompuMark clients:
Analyzes Watch requests and develops an effective Watch strategy based on trademark, international classifications, market, as well as product scope.
Analyzes data retrieved and selects the most pertinent references for inclusion on trademark Watch reports for delivery to customers.
Works with mentors to ensure Watch approach results in high quality trademark research reports. 
Provides internal feedback and recommendations to management on opportunities to improve quality or processes.
Completes assignments in a timely manner according to the turnaround schedule promised to the customer or internal deadline.

3. Assures accurate maintenance of clients Watch portfolios:
Reviews work order criteria to ensure accuracy. Ensures Watch orders are being entered, updated or canceled within the timeframe promised to the client or internal deadline.
Reviews order and customer settings to ensure the correct delivery and renewal of the Watch reports.
Processes Watch invoices and credit notes as needed, making sure that price, as well as product and delivery details are accurate.

4. Successfully completes applicable training to learn all job-relevant systems and information, which may include: Trademark Fundamentals, Hit Selection, Query Strategy, Introduction to OPSi, Introduction to Products, Overview of the Customers, Watch Administration, or other specialized database/product training.

5. Maintains an active understanding of the intellectual property (IP) industry, and grows knowledge of relevant technologies/services/industry events to improve personal skills and gain a better understanding of customer needs.

6. Performs additional duties as required.

Required Skills and Experience:
6 months -1 year experience in a business/customer focused environment.
Must possess analytical & problem solving skills and a high attention to detail.
Strong evaluative skills, critical thinking, and good judgment
Ability to multi-task and balance priorities and shifting deadlines.
Strong communication (oral and written), organizational and interpersonal skills.
Knowledge of Microsoft Office products (Word, Excel, Outlook & Internet).
Ability to work independently as well as within a team. 
Experience with communicating directly with customers.
Fluent in English.
Additional languages will be considered an advantage.

Certification / Education:
Bachelors Degree (Post Graduate) or equivalent work experience required.

Address

Walkin Time:From 9:00AM -11:00 AM

Venue: 

Clarivate Analytics (TRCPL Projects Pvt. Ltd.)

Solitaire, Plot No.14 & 15,

5th Floor,

Software Units Layout,

Madhapur,

Hyderabad,

500081

Landmark: Opposite Novartis

Contact

Person: Amitesh Pandey

Website: https://clarivate.com/