Customer Care Associate

Company Name: DCB Bank Limited

Qualification: Graduate

Experience: 0 - 5 yrs

Salary: 1,00,000 - 3,00,000 P.A.

Work Location: Hyderabad / Secunderabad

Company

DCB Bank is a modern emerging new generation private sector bank with 331 branches across 19 states and 3 union territories. It is a scheduled commercial bank regulated by the Reserve Bank of India. It is professionally managed and governed. DCB Bank has contemporary technology and infrastructure including state of the art internet banking for personal as well as business banking customers.

DCB Bank’s business segments are Retail, micro-SME, SME, mid-Corporate, Agriculture, Commodities, Government, Public Sector, Indian Banks, Co-operative Banks and Non Banking Finance Companies (NBFC). DCB Bank has approximately 600,000 customers.

Job Description

Position of Customer Care Associate (INBOUND) in our bank - Secunderabad Location

Descriptions Details
 1 Functional Designation Customer Care Associate
 2 Business Unit Contact Centre
 3 No. of Vacancies 50
 4 Locations Secunderabad
 5 Grade AM
 6 Reporting to  Team Leader
 7Job Summary Handle Inbound Calls from customers, Sell Banking Products
8 Detailed Responsibilities         

 Handle Customer Query / Complaints of Banks Customers
  Handle enquiries on new products / communications launched by bank.
  Ensure end to end resolution and provide customer satisfaction on every call Out calling       customers whenever required and follow up to take queries to closures
 Desired skills and competencies         

Should be open to work in rotational shifts and rotational weekly offs. (Night shifts in case of male employees)
Open to work on Sundays and Bank holidays
Ability and desire to sell
Strong Communication
Experience in cross selling various banking products would be an added bonus

Address

Walkin Time:From 10.00 AM to 4.30 PM

Venue:

DCB Bank Ltd 9-1-125/3-1,

Sidharth Plaza,

Near New D Mart

3rd Floor,

Sarojini Devi Road,

Secundrabad

500003

Contact

Person:Alim Khan

Phone:  040-64516995

Website: https://www.dcbbank.com/