Tech Support Executives

Company Name: Digital Minds Software Solution Pvt. Ltd.

Qualification: Graduate

Experience: 3 - 6 yrs

No of Openings: 20

Work Location: Hyderabad

Job Description

Shift Timings (IST): Australian Voice Process (2:30 Am to 11:30 Am or 6:00 Am to 03:00 Pm)
(Shifts can change depending on Roster or Day light saving (Rotational).

Rounds Of Interview :
First Round: Screening 
Second, Third & Fourth Rounds: Technical
Final Round: Human Resources.

Job Description: *Excellent Comm Skills / Technical Skills / Trouble shooting skills / Customer Handling Skills
*Good in Active Directory, Basic Exchange Server or Office 365 administration, DHCP & DNS 
*Excellent Knowledge of desktop OS Windows 8.1 / 10 and Trouble Shooting.
*Support hardware issues related to PC desktops, laptops,  networking and Cisco phones.
*Able to work effectively with vendors and suppliers by logging tickets and service requests.
*Hands on experience with Ticketing tools is essentials(Jira / Alloy Navigator etc ) 
*Knowledge of VMware(VSphere 5.5) and Citrix Xen Server.
*Knowledge of Cisco CUCM / Unity/ PLM - Not mandatory
*Knowledge on Backup (Veritas Backup, Veeam Backup, etc...)

Address

Walkin Time:Between 10:00 AM -01:00 PM and 2:00 PM - 4:00 PM.

Venue: 

Digital Minds Software Solutions Pvt. Ltd.

2nd Floor,

A-Wing,

Softsol Building,

#4 Infocity,

Beside Mindspace,

Hi-tech City,

Madhapur,

Hyderabad,

500081

Contact

Person: Monica

Telephone: 9063610208

Email: hr@dmss.co.in 

Website: http://www.digitalminds.solutions/