Walk-In Job Openings For Service Desk

                                                                                      Service Desk

Company Name: Tech Mahindra Ltd

Qualification: Graduate

Experience: 1 to 4 yrs

Salary: 3, 00,000 - 4, 50,000 P.A.

No of Openings: 20

Work Location: Hyderabad

Job Description

Voice Support & technical Support to ensure closure as per ITIL Incident Management process.
Follow-up/ update ticket for every call to ensure timely closure.
Call ownership, drive to resolution and communication with Client.
Perform Life Cycle of Incident Management Process.
Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team.
Proactive monitoring & Perform documented Escalation process. 
Troubleshooting on Application Support (Off Shelf or Customized)
Troubleshooting on Printers & MFDs
Troubleshooting on VPN software and Collaboration tools
Troubleshooting on Password Reset tools and Remote Control tools
Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking
Troubleshooting Application and Workplace IT & Communications & Collaboration Support 
Experience with using and troubleshooting Outlook 2013 within a network environment (permissions, calendar sharing, delegation) 
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7, Windows 10 and Office 2013 
Experience Essential
Exposure on ticketing tools
Exposure to similar role for a minimum of 1-5 years.
Experience of working in 24/7 environment.

Desired Candidate Profile:

Strong Communication Skills
1-5 years from International Support
Good knowledge on Active Directory, VPN, and Network Printer will be preferred
Only Graduates are eligible.
Can join Immediately

Ready to work in 24/7 environment.

Walk-in time : 11.00 AM - 3.00 PM

Address

Walkin Time:Between 10.00 AM - 2.00 PM

Venue: 

Tech Mahindra Ltd.

SEZ Building,

Tower 1,

Opp to Ananth Technology,

Hi-tech City.

Beside Oracle

Hyderabad

Contact

Person:Ragu

Website: https://www.techmahindra.com/